Privacy policy

Our website respects your privacy and seeks to protect your personal data.

This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also describes the procedures followed to ensure the privacy of your information. Finally, this policy sets out the choices available to you regarding the collection, use and disclosure of your personal data. By visiting the website directly or through another website, you accept the practices described in this policy.

The protection of your data is very important to us. Accordingly, your name and other information relating to you will be used in accordance with the privacy policy. We will collect information when necessary or if it is directly relevant to our dealings with you.

We will retain your data in accordance with the law or to use it for the purposes for which it was collected.

You can browse the website without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the website and is not revealed unless you have a special electronic account on the website that you access using your username and password.

1 - Data we collect:

We may need to collect your information if you wish to register a purchase order for a product from our site.

We collect, store and process your data necessary to follow up on your purchase from our site to secure any potential claims that may arise later, and to provide you with the services available to us. We may collect personal information including, but not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, payment details and payment card details.

We use the information you provide to enable us to process your requests and to provide you with services and information displayed on our site that you request. In addition, we will use the information you provide to manage your account with us, to verify the financial transactions you make on the Internet, to audit the downloading of data from the site, to identify visitors to the site, to develop the designs of the site pages and/or its contents and to customize them for users. We conduct a variety of demographic research and send you useful or requested information, for example information about products and services, if you do not object to being contacted about this. We may contact you by email to provide you with details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, please opt out at any time. We may give your name and address to a third party in order to deliver your order to you (for example, to a delivery person or supplier).

We may be able to store details of your current order on our website but cannot retrieve them directly for security reasons. By logging into your account on the website you can view the information and details of your purchases that you have made or are about to make. You can also manage your address details. You must treat your personal data confidentially and not make it available to unauthorized third parties. We accept no liability for the misuse of passwords unless such misuse is due to our fault.

Other uses of your personal information

We may use your personal information in opinion polls and marketing research, based on your request, for statistical purposes, while ensuring its complete confidentiality, and you have the right to withdraw at any time. We do not send any answers to any third party. Your email address is not disclosed unless you wish to participate in competitions. We keep the answers to opinion polls completely separate from your personal email.

We may send you information about us, the Site or other sites, our products, sales, sales offers, newsletters and other information related to our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click on the “unsubscribe” link in any email sent to you, and we will stop sending you this information within seven business days (every day except Saturdays, Sundays and national and religious holidays) of receiving your notice. We will contact you to inquire about the information if it is unclear.

We may use some data, while maintaining complete privacy and confidentiality on the site, for other purposes including verifying the locations of users and following their visits to the site or links contained in the e-mail when they subscribe to receive it, and to provide that anonymous data, which does not allow the identification of your actual personal identity, to a third party such as publishers, for example. However, this data will not identify you personally (as it is non-identifiable).

Competitions

In connection with any competition, we use the data to notify winners and to advertise our offers. You can find further details of the terms of participation in each competition separately.

Third parties and links to websites

We may transfer your information to other companies in our group or to our agents and contractors to assist us in transactions in accordance with the terms of this Privacy Policy. For example, we may use a third party to assist us in delivering products to you, receiving payments from you, using it for statistical and marketing research purposes or to assist our customer service team. We may need to exchange information with a third party for the purpose of fraud protection and credit risk reduction. In the event that our business or part of it is sold, we may need to transfer our databases containing your personal information. Other than as set out in this Privacy Policy, we will not sell or disclose your personal data to a third party without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy, or if we are required to do so by law. The Site contains third party advertising or links to other sites or frames of other sites. Please note that we are not responsible for the privacy policies of any third party or the content of those policies applied on other sites, nor are we responsible for any third party to whom we transfer your data in accordance with the Privacy Policy.

2 - Cookies

Accepting cookies is not a prerequisite for visiting the Site. However, we point out that it is not possible to use the “basket” functions on the Site and request any purpose without activating cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages of the Site. Your browser stores these files on your computer’s hard drive. Cookies can be used to detect your Internet Protocol (IP) address, saving you time when you are on or want to visit the Site. We use cookies to ensure your convenience when you browse this Site (for example, to remember your identity when you want to modify your shopping basket without having to re-enter your email address) and not to obtain or use other information about you (for example, for targeted marketing purposes). You can set your browser not to accept cookies, but this will limit your use of the Site. Please be assured that our use of cookies does not contain any personal or private information and is free of viruses. This website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies, which are text files placed on your computer, to analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transferred to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, prepare reports on website activity for website operators and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do so you may not be able to use the full functionality of the website. By using this website, you agree that Google will use your data in the manner and for the purposes detailed above.

3 - Security

We use appropriate security techniques and procedures to prevent any unauthorized or unlawful access to, or loss or destruction of, your information. When we collect data through the website, we store your personal information on a database on a secure electronic server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them by using encryption, such as Secure Sockets Layer (SSL). This makes it difficult for any hacker to decrypt your information, as we cannot guarantee 100% security. We strongly advise you not to send all credit or debit card details when you communicate with us electronically and without encryption. We put in place direct physical, electronic and procedural safeguards on the process of collecting, storing and disclosing your information. Our security procedures require that we sometimes ask you to prove your identity before we disclose your personal information to you. It is your responsibility to protect your password and your computer from any unauthorized use.

4 - Customer Rights

If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously transferred to us. You have the right to ask us to correct any errors in your personal data, free of charge. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.